OUR STORES

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XStore London

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Store Address

48 Park Avenue, East 21st Street, Apt. 304
London NY 10016

Contact Info

Email: youremail@site.com
Phone: +1 408 996 1010
Fax: +1 408 996 1010

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  • What is covered?

    At present the following services are available at a rate multiplier per technology:

    • Graphic Design : (0.5*** to 1x Hourly rate-depending on level of artwork required).
    • Web-Client Development and Maintenance :  HTML, CSS , Javascript and jQuery (1x Hourly rate).
    • Web-Server Maintenance Programming : (1.75x Hourly rate per developer) : PHP/PHP frameworks, Perl Script, CGI/Bash and Django.
    • Database Maintenance (1.75x Hourly rate per developer) : PHP/MySQL, SQL-Lite.
    • Application Maintenance Programming : Python (1.5x Hourly rate).
    • Simple CMS Maintenance : (WordPress/Joomla etc) (1x Hourly rate).
    • 3D mesh creation and rendering : (2x Hourly rate).
    • iPad and iPhone specific development : (3x Hourly rate).
    • Telephone calls (incoming and outgoing) are billed as 15 minutes (including labor and cost within S.A) as a minimum.
    • (*** Rates with three stars are applicable up to and including 20 hours or less, the rate is 1x thereafter.)
  • What are the benefits?

    • A more cost effective hourly rate for the above-mentioned services.
    • Hourly rate is set for the duration of the individual maintenance voucher contract purchased, regardless of any standard rate changes that may be necessitated.
    • Time is saved on administration: No need for time-consuming continuous ‘brief-quote-order-delivery-invoice-statement’ type system as is utilized for larger projects. The saving is passed on to you in terms of improved service delivery at reduced cost.
    • Rapid response : We keep your project source files on our development machines to provide as fast as possible response to your immediate requirements.
    • Please note this system assumes normal office hours (Normal hours 8am to 5pm, after hours 1.5x rate charge on top of rate multiplier, weekends and public holidays 2x charge on top of rate multiplier). We respond as soon as we can, typically within a business day or two maximum.
    • Consider a ‘Retainer‘ or ‘Service Level Agreement‘ should you require a time critical response after hours, weekends or over public holidays.
      Exceptions to this is are the Corporate and Enterprise hosting plans – this system will provide services over this time period with priority.
    • No hassles : We take the drudgery out of some complex issues that occur as part of normal site maintenance.
    • You only pay for part of the hour used (after an initial 15 minute mandatory charge).
      This provides increased value to you.
  • How the process works

    1. Pre-Paid Voucher Hours’ are available for purchase from 3 to 30 hours at a very cost effective rate per hour.
    2. You pay upfront from our shop : Choose the number of  ‘Pre-paid Voucher Hours‘ you wish. Payment can be by credit card or EFT (bank details are at the end of this document).
    3. You contact us anytime during working hours (08h00 to 17h00, Mon-Fri), we will respond as soon as possible. (On Corporate and Enterprise plans any time is covered).
    4. We log the time in a time-management program. A detailed report of work done is generated in a web-page.
    5. When the voucher is exhausted, simply renew it as per your needs.

    * Read the full details of the Pre-Paid Voucher product here.

Pre-Paid Maintenance Voucher Hours

3 Hours (R 1455), 5 Hours (R 2375), 10 Hours (R 3850), 15 Hours (R 5625), 20 Hours (R 6840), 30 Hours (R 8550), 40 Hours (R 10400), 50 Hours (R 12250)

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